New Medicare Card Mailing Complete

Important Update – New Medicare Card Mailing Completed
New Medicare Card Mailing Completed
The Centers for Medicare & Medicaid Services (CMS) has now finished mailing new Medicare cards to people with Medicare across all mailing waves, including Wave 7 states and territories and also to people with Medicare, Parts A&B who live in Canada and Mexico.
To ensure that people have access to their new number before the transition period ends, providers can now individually look up all Medicare Beneficiary Identifiers (MBIs), if they have access to their Medicare Administrative Contractor’s (MAC) secure provider portal.  Likewise, people with Medicare can access their new Medicare number or print an official card within their secure MyMedicare.gov account.
If someone with Medicare says they didn’t get a card, you should instruct them to:
  • Look around their house for old or unopened mail. We mailed new Medicare cards in a plain white envelope from the Department of Health and Human Services.
  • Sign into MyMedicare.gov to get their new number or print an official card. They’ll need to create an account, if they don’t already have one.
  • Call 1-800-MEDICARE (1-800-633-4227) where we can verify their identity, check their address and help them get their new card.
  • Ask their health care provider, who may be able to securely look up their new number at the point-of-service.
  • Continue to use their current card to get health care services until they get their new card. They can use their old card until January 1, 2020.
Medicare patients are using their new cards in doctors’ offices and other health care facilities.  For the week ending January 11, 2019, more than half (58%) of total claims health care providers submitted to CMS use the new MBI, showing that many providers are already successfully submitting claims with the MBI.  While providers and suppliers can continue using the former Social Security number-based Health Insurance Claim Number (HICN) during the transition period, we encourage you to use the new MBI for all Medicare transactions.
We’ve posted some new resources for beneficiaries and partners on our websites: medicare.gov/newcardBeneficiary blog accessible from theMedicare.gov homepage; and CMS.gov updates including: Updated mailing wave chart and Social media toolkit (partners can use these graphics/language to amplify our outreach on Facebook and Twitter).
We’ll continue to share updates throughout the transition period.  Please send feedback and questions on the New Medicare Card Project to:NewMedicareCardSSNRemoval@cms.hhs.gov.
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